1. Terms of Use
This website is operated by NRI Solutions 360 Private Limited (“NRI Solutions 360”, “Company”, “we”, “us” or “our”). By accessing this website, submitting an enquiry or purchasing a service, the user agrees to these terms.
- Users must be at least 18 years old and legally competent to provide instructions.
- Services remain subject to location, availability, verification and written acceptance by the Company.
- Clients must provide accurate, complete and lawful information and must possess authority to share information concerning another person.
- The Company may refuse or discontinue any unlawful, unsafe, misleading or inappropriate request.
- Website material, branding and content may not be copied or commercially reused without written permission.
- Indian law shall apply. Subject to mandatory consumer-law rights, disputes shall be subject to courts of New Delhi.
2. Service Terms
Every assignment may be governed by a service confirmation, engagement letter or work order setting out the service, location, scope, exclusions, charges, taxes, timeline, documents, reporting method and client responsibilities.
- No service is confirmed until the Company accepts it and applicable advance payment is received.
- Timelines are estimates unless expressly guaranteed in writing.
- The client shall provide documents, permissions, emergency contacts and reasonable cooperation.
- Original documents, keys, valuables or funds shall be handled only under specific written authority and acknowledgement.
3. Privacy & Data Protection
Personal, medical, family, legal, property, identity and payment-related information will be collected only for lawful and specified purposes connected with the requested service. Information may be shared with authorised personnel and relevant verified professionals only on a need-to-know basis or as required by law.
- Consent will be obtained where required, including before sharing sensitive information.
- Clients may request access, correction, updating, erasure or withdrawal of consent, subject to legal and service-retention requirements.
- Reasonable administrative, technical and organisational safeguards will be maintained.
- No electronic system can guarantee absolute security.
- A grievance contact for personal-data requests will be published before commercial launch.
4. Payments & Taxes
- Service charges are payable in advance unless otherwise agreed in writing.
- Prices are displayed in US dollars for the easier understanding and convenience of NRIs living in different countries.
- Payment may also be made in Indian rupees at the amount or conversion basis confirmed by the Company before payment.
- Cash payments are not accepted. Payments must be made only through the official QR code or designated company bank account displayed on the website or invoice.
- GST and all other applicable taxes, government fees, professional charges, bank charges and third-party expenses are additional.
- Payment is considered received only after credit and confirmation in the Company’s account.
- No payment should be made to a personal account unless specifically authorised in writing by the Company.
5. Cancellation & Refund Policy
- A client may cancel a requested service within one hour from the time of payment.
- If cancellation is received within one hour, 75% of the service fee shall be refunded. The remaining 25% shall be retained towards booking, administrative, coordination and payment-processing costs.
- No refund will ordinarily be payable after one hour, after work has commenced, after a visit or appointment has been arranged, or where non-refundable third-party expenditure has been incurred.
- Government fees, hospital charges, advocate fees, taxes, bank charges and third-party expenses already incurred are non-refundable.
- An approved refund shall be processed within seven working days after verification of the cancellation request and payment details.
- Additional time taken by banks, payment gateways or international banking channels is outside the Company’s control.
6. Reporting & Communication
Routine reports, photographs, documents and updates shall ordinarily be shared through the client’s registered WhatsApp number or email address.
- Live video reporting or live calls may be arranged at the Company’s discretion and may involve an additional charge.
- Live reporting depends on prior scheduling, personnel availability, local conditions, connectivity, privacy requirements and restrictions imposed by hospitals, authorities, courts, residences or service providers.
- Updates and live calls may take reasonable time because of differences between Indian Standard Time and the client’s local time zone.
- A delay caused solely by time-zone differences will not be treated as a deficiency if the update is provided within a reasonable period.
- Instructions received from a registered email address or WhatsApp number may be treated as authorised, subject to further verification where required.
7. Independent Third-Party Providers
NRI Solutions 360 primarily acts as a coordinator, facilitator and intermediary. It may coordinate independent doctors, hospitals, advocates, caregivers, brokers, contractors, transport providers and other professionals.
- Third parties remain independently responsible for their professional advice, acts, omissions, licences, charges and service quality.
- The Company does not guarantee medical results, legal outcomes, government approvals, property transactions, travel arrangements or third-party performance.
- The Company’s responsibility is limited to the coordination scope expressly accepted in writing.
- This clause does not exclude liability that cannot legally be excluded, including the Company’s own fraud, wilful misconduct or proven negligence.
8. Service-Specific Disclaimers
Medical Assistance
The Company does not diagnose, prescribe or replace a registered medical practitioner. Doctors and hospitals remain responsible for medical decisions. In an immediate emergency, contact 112, an ambulance or the nearest hospital. The Company’s helpline is a coordination service and is not a substitute for statutory emergency services.
Legal Assistance
Legal advice and representation will be provided only by independently qualified advocates. The Company may coordinate documentation and appointments but does not guarantee any judgment or legal outcome.
Government Documents
The Company is not a government authority and does not issue certificates, passports, licences or approvals. Government timelines and outcomes cannot be guaranteed. No illegal payment or influence will be permitted.
Property Management
Property access requires written authority and ownership verification. Routine inspections are visual unless a technical inspection is separately commissioned. Title certification must be issued by a qualified advocate.
Parent Care & Family Guardian
The selected plan will define visits, hours, spending authority and exclusions. Continuous physical supervision is not included unless specifically contracted. Consent of the parent or concerned person will be obtained where legally required.
Emergency & Last Rites
Instructions require identity and relationship verification. Timelines may be affected by hospitals, police, municipal authorities, religious requirements, weather and transportation.
Medical Tourism & Concierge
Hospitals, airlines, hotels and transporters are independent providers. Treatment, visas, insurance approval, reimbursement and travel outcomes cannot be guaranteed.
9. Membership Conditions
- Membership is valid for 12 months unless stated otherwise.
- Benefits apply only to the registered beneficiary, family or address defined in the selected plan.
- Included visits and services are subject to the limits stated in that plan.
- Unused benefits expire at the end of the membership period, have no cash value and cannot be carried forward unless expressly agreed.
- Additional services and all third-party charges remain separately payable.
- Geographic availability and emergency response depend on location, circumstances and suitable provider availability.
- “Priority” does not guarantee a medical, ambulance, police or other emergency-response time.
10. Liability, Indemnity & Force Majeure
To the extent permitted by law, the Company shall not be responsible for indirect or consequential loss, delays caused by authorities or independent providers, incorrect information supplied by a client, or events beyond reasonable control. Any contractual liability cap will be stated in the concerned service order. Nothing excludes liability that cannot legally be excluded.
11. Grievance Redressal
Complaints should contain the client’s name, registered contact details, service reference and a clear description of the issue. Grievance-officer name, official email and escalation timelines will be inserted before commercial launch.